Question 1

Can I claim compensation for damp and mould?

Accepted Answer

Yes. Under the Homes (Fitness for Human Habitation) Act 2018, your landlord must ensure your property is free from damp and mould. If they have failed to address the issue after being notified, you can claim compensation. According to Shelter, compensation covers pain, suffering, loss of amenity, and any financial losses.

Question 2

How long does a housing disrepair claim take?

Accepted Answer

Most claims are resolved within 6-12 months. Emergency repairs can be forced much faster through interim court orders. Your solicitor will provide a more accurate timeline based on your specific circumstances.

Question 3

Can my landlord evict me for making a claim?

Accepted Answer

No. UK law protects tenants from retaliatory eviction. The Deregulation Act 2015 prevents landlords from serving Section 21 notices in retaliation for tenants asserting their legal rights, including reporting disrepair.

Question 4

What does 'No Win, No Fee' mean?

Accepted Answer

No Win, No Fee means you pay nothing if your claim is unsuccessful. Our panel solicitors work on a Conditional Fee Agreement (CFA) basis. They only get paid if your claim succeeds. There are no hidden costs.

Question 5

What evidence do I need for my claim?

Accepted Answer

Photographs of the disrepair, records of communication with your landlord (emails, letters, text messages), medical records if you have suffered health impacts, and records of any expenses incurred due to the disrepair.

Question 6

Can I claim if I haven't reported the issue yet?

Accepted Answer

You should report the issue to your landlord first. However, if your landlord has been made aware through other means (e.g. council inspection), you may still have a claim. Contact us for a free assessment.

Question 7

How much compensation can I receive?

Accepted Answer

Compensation varies based on the type, severity, and duration of the disrepair. Typical ranges are £1,000-£10,000+. Use our compensation calculator for an indicative estimate, or contact us for a free personalised assessment.

Question 8

What if my landlord refuses to make repairs?

Accepted Answer

If your landlord refuses to act, we can obtain a court order forcing them to carry out repairs. The court can also award compensation for the distress and inconvenience caused.

Question 9

Is this a real law firm?

Accepted Answer

The Compensation People is a lead generation service that connects you with regulated panel solicitors. Your claim will be handled by specialist solicitors who work on a No Win, No Fee basis.

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