Heating and Boiler Compensation Claims
Under Section 11 of the Landlord and Tenant Act 1985, your landlord must keep installations for space heating and water heating in proper working order. A broken boiler or heating system in UK social housing is a serious disrepair issue that entitles you to compensation and urgent repairs.
Legal Basis
Section 11 LTA 1985, Homes Act 2018, Gas Safety Regulations
Urgency
Emergency repairs can be forced within 24–48 hours
Compensation
£2,000 – £6,000+ depending on duration and season
What Heating Issues Can You Claim For?
Boiler Breakdown
Complete failure of your heating system's boiler unit
No Hot Water
Loss of hot water supply for washing, cleaning, and hygiene
Central Heating Failure
Radiators not heating or system completely non-functional
Gas Safety Hazards
Faulty gas appliances posing carbon monoxide or fire risks
Compensation for Heating Issues
| Scenario | Compensation |
|---|---|
| Boiler broken (1–3 months, winter) | £2,000 – £4,000 |
| No heating (3+ months) | £3,000 – £5,000 |
| Recurring issues (12+ months) | £4,000 – £6,000+ |
| Gas safety hazard | £5,000 – £8,000+ |
Claims Process
Emergency Assessment
We assess whether your case qualifies for emergency intervention
Expert Report
Gas-safe registered engineer inspects and reports on the issue
Legal Demand
Formal pre-action protocol letter to your landlord
Resolution
Forced repairs, new system installation, and compensation
Don't Endure a Cold Home
UK law requires your landlord to provide working heating. Get a free assessment today.